Teach Your Clients What Works For You

You might have seen some business men who do their jobs in grumbling and sadness. Should this be considered right? Surely it might also have happened to you in time past that you struck a deal with someone for a business you were never satisfied with.

Satisfaction in business is paramount if you must be successful with that business but often times, there are limitations here and there.

A client can be seen as someone just there to be served (one who needs some services) from you or your company. Of a truth, some clients  really  have bad attitudes and orientation, towards certain issues and these issues could affect whoever they are transacting business with.

Whichever way it might go, or whatever a client may show or display in his/her attitude towards your deal, depends solely on your first impression and your modalities of operation. Do you believe that? Yes it does depend because no one gives what he/she doesn’t have. First, you gave the client an impression about you; he or she has it already; therefore what ever disposition you get, is a result of whatever impression you gave of yourself.

AndrealWorld Network shares tips and positive steps towards teaching your clients what works for you thus:

 

Get an Idea of What it is You are not Doing well

This is an easy place to start. Write down what’s NOT working with your clients or your team or even with YOU. You’ll probably have some obvious beginning points.

 

Set Standards

Go through each item and turn it around. Make it a new standard. Create a “company policy.”

Yes it is said that it is good as a starter to do some certain things and give opportunities for your business to grow by allowing some certain gestures and attitudes from clients but a second thought, do you really think that as your company grows that you will be able to tolerate those things? tolerance they say has  been know to be the best but watch it-dont be a fool while tolerating. A question for you at this juncture is: Do you think everybody can be your client? The answer is no and that is why it is that with recent trends, wise entrepreneurs go ahead to construct their company’s policy or terms of agreement. It serves as a legal document binding both parties as regards whatever deals being signed.

You are advised to get your company’s policy in place as early as possible to avoid future unpleasant surprises from clients

 

Distribute

Now you have your TOS (Terms of Service). What’s Next? Distribution or sharing. This should and should only occur in a proactive situation and not whan the chips are down. This means that you are expectedto share these terms with your client even before the deal is signed. You musnt wait until your clients molest you until you get a policy for your venture or company. You musnt wait unmtil you are triggered to do so. At that point you are no more teaching your clients what works for you; you end up blaming them and making yourself a victim. Remember Always that for a smooth ride with clients, whatever your thought is should be penned down for no one sees your intention until you have acted it out through writing as regards the course of this post.

 

Enforcement

We are often the biggest problems in our own businesses.

When you make laws or set terms, you have to really do thinks to enforce those laws. These can be seen or assured from :

• Making sure you make a public post of those laws or terms. It could be by the side of your desk to remind you and whatever clients who visit you.
• Making sure you dont go back to your old ways of services’ rendering. Take every bit of those terms religiously. This means that you have to be the one to stick by your boundaries, policies, and standards.

Also, remember that you must include yourself in your equation. If you’ve told your clients that you don’t take business calls on weekends, then don’t make business calls on weekends.

 

Watch It

From now on, be on the look out for symptoms of your own lack of clarity.

Remember: Where there is stress, there is a lack of a standard.

Whenever something overwhelms you, or a client situation drains you or smacks you out of the blue, it’s not a bad thing. It’s simply a chance and time to review and ask, “Where is there a lack of a standard? How do I need to deal with this in my policies/terms and procedures?” In other words, you’re always going to be in discovery mode. Never you feel bored of such challenges of setting standards; enjoy it and  see it as interesting. You shall the best of whatever you want at the end.

Who is your Mentor?

Most time, what affects us is the orientation we have been brought up with- “being more nice than being big” which directly and indirectly affects business. Be careful t this point as you are advised to:

• Find people who can model this behavior for you, who encourage you to succeed.
• Be responsible for all your actions.
• Get a coach.
• Be in a Mastermind.
• Support as you grow!

More tips for you shall be made available in our subsequent post. Read on AndrealWorld Network’s posts!